Privacy Policy

We may collect:

• your name
• email address
• phone number
• booking information
• payment details (processed securely via third-party providers)
• information you voluntarily provide through forms, enquiries, or coaching applications

We use your information to:

• provide services and support
• respond to enquiries
• process bookings and payments
• improve our website and offerings
• send updates, newsletters, or promotional communications (you may unsubscribe at any time)

We respect the sensitive nature of personal development work.

Any information shared during coaching sessions or workshops will be treated confidentially unless:

• disclosure is required by law
• there is a risk of harm to yourself or others

We may use trusted third-party platforms for:

• payments
• email marketing
• analytics
• bookings
• website hosting
• AI question processing through Lovable AI Gateway

These providers may collect and store data in accordance with their own privacy policies.

Questions and the current conversation are sent to Lovable AI Gateway to generate answers. This website does not save chat history across refreshes or visits. AI processing is subject to the service provider’s data handling policies; please do not share sensitive health information.

Enquiry details are shown for your review. Only the details you explicitly approve are emailed to Marisa through our existing email service, not your full conversation. These emails are retained so we can respond to your enquiry. The helper is AI, not Marisa personally, and is not a source of medical or psychological advice.

Our website may use cookies, analytics tools, and tracking technologies to improve user experience and understand website performance. You can disable cookies through your browser settings.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no online transmission or storage system can be guaranteed as completely secure.

You may request access to personal information we hold about you or request corrections where necessary.

We may update this Privacy Policy from time to time. Updates will be published on this page.

For privacy-related enquiries, contact:

The Five
Email: marisa@enterthefive.com.au